If you are transferring to a new practice, your Ontada Health account doesn’t automatically transfer and follow you to your new practice. You will need to create an account with your new practice, even if you are seeing the same provider.

You have two choices:

Keep your old account and create a new one with a second email address
The email address you use for your existing Ontada Health account can’t be used to create your new account. If you have a second email address, your new practice can create your new portal account. This way you can still access medical history in your old account.
Close the old account and create a new one.
To close your account and create a new one, you will need to call Ontada Health Support. Let them know you are transferring practices and you would like to use the email address from your existing account with your new practice. Practice staff will not be able to assist in closing your account.

If you would like to save information from your old practice, please download your records before calling Support. After your information is transferred into the new practice account, you will be unable to access your medical history from your old practice.

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